ࡱ>  %` @bjbjٕ Yc@fVv^or6stp;======$haPoravsss;s;sss "4 bs;0sęięsęst|srtttaai ttt^^^^^^h<&b CHAPTER 3 - PROGRAMS AND SERVICES CHAPTER 3 PROGRAMS AND SERVICES SERVICES Student Services MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 79 CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES Audrey Yamagata-Noji, Vice President CURRENT SERVICES The Student Services Division, under the direction of the Vice President, Student Services, is comprised of the following departments: Admissions and Records, Assessment, Bridge 91ֱ, Career and Transfer Services, Counseling, DSPS, EOPS/CARE/CalWORKs, Financial Aid, Health Center, High School Outreach, International Students, Student Life, Dean of Student Services, and Upward Bound. Additionally, the Student Services Division oversees the following efforts and special programs: Articulation, Career and Transfer Center, ASPIRE (African American Student Success 91ֱ Inspiring Responsibility for Education), ECHS (Early College High School) and College Now. The Vice Presidents Office serves as the coordinating point for all departments and programs within the Division. Specific written reports, budget approvals, and special events are coordinated through this office. The Student Preparation and Success Council is managed through the Vice Presidents Office. The Dean of Student Services assists in fulfilling program goals, program planning, budget management and adherence to Title V and Education Code requirements. The Dean has direct responsibility for the events and activities for the ASPIRE program. In addition, the Dean convenes student discipline hearing and grievance reviews. General student complaints and validation of good behavioral standing status are handled by the Dean. The Dean is responsible for the following committees: Commencement, Board of Appeals, Case Conferencing and Student Equity. The Dean, Student Services acts on behalf of the Vice President, Student Services, in her absence. FACILITIES Located in the Student Services Center, the Vice Presidents office suite consists of two private offices, a front counter and waiting area, two modular office units and a back area storage/equipment area and closet. The Deans office, located in the Student Life Center, consists of two enclosed offices. Student Services departments and programs are housed in five different physical locations throughout the campus, with the large majority of staff, departments and programs housed in the Student Services Center. Only three classrooms are under the direct assignment control of Student Services: two for DSPS and one for Counseling. No permanent facility exists for new student orientations under the Counseling Department. PERSONNEL Current office personnel in the Vice Presidents office include a manager, a full-time confidential staff member, a full-time classified staff member and 2 part-time staff members. A full-time research and planning specialist position is planned for the near future. Overall, Student Services personnel include 17 full-time managers. The Deans office consists of a manager and a secretary. FUTURE PLANS Increased enrollment will increase the need to expand current programs, increase technology efficiency and effectiveness (e.g., develop a more efficient appointment scheduling process and better access to programs), bridge accommodation issues for students with disabilities, hire additional staff, and increase size and configuration of facilities (or face longer waiting lines and program inefficiency). Plans include consolidating the administrative coordination of Student Services by moving the Deans office into the Vice Presidents suite, and expanding office and meeting space to accommodate the research and planning specialist, the Dean and the Deans secretary. Furthermore, consideration should be given to locating Financial Aid adjacent to Admissions and Records. Storage space for Student Services programs and departments is inadequate, and staff needs access to assign and calendar other facilities for meetings, workshops and presentations. FACILITIES The Vice Presidents office needs two additional enclosed offices and storage space. Also needed are a large meeting room for orientations, workshops and meetings, two additional assignable classrooms, open seating and study areas for students and self-service areas for students to make appointments, use computers and print documents. PERSONNEL For the Deans office, an additional full-time classified staff and a half-time classified staff person are needed by 2010. MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 80 CHAPTER 3 - PROGRAMS AND SERVICES SS - STUDENT SERVICES CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 1.00 1.00 Supervisors 0.00 Classified Staff (full-time) 2.00 1.00 3.00 Classified Staff (part-time) 0.50 0.50 1.00 Student Workers 0.00 Total 3.50 1.50 5.00 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 81  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: ADMISSIONS AND RECORDS / ENROLLMENT MANAGEMENT Audrey Yamagata-Noji, Vice President George Bradshaw, Dean, Enrollment Management CURRENT SERVICES Admissions and Records/Enrollment Management provides a full variety of services related to credit admission, registration, and graduation. Students served include admitted, registered, first-time, and transfer populations in credit programs. Services include transcripts, state and federal reporting, MIS data collection, and CCFS-320 reports. The department handles the following number of contacts daily: 300 to 500 students, 5 to 50 staff, and 5 to 35 public individuals. Wait time for services can be 1 to 25 minutes depending on the time of day; 11 a.m. to 1 p.m. is very busy. Whether it is the beginning, middle, or end of term also makes a difference on service requests. FACILITIES The Department is located in 9B on the first floor of the Student Services Center. Recently completed renovations of the Student Services Center has created more permanent work stations for staff, including six enclosed offices. The layout concept is open which is welcoming and approachable to people arriving for services, but creates real security issues and concerns. The Directors office is the same size as other enclosed offices, and is too small. An enclosed small conference area is needed. Storage areas and workrooms are sufficient, thanks to the renovation. PERSONNEL Personnel includes 2 managers, 1 supervisor, 14 full-time and 4 (47.5%) classified staff members, and 25 student workers. One additional manager and 3 full-time classified staff are needed now. FUTURE PLANS Increased enrollment will bring new demands on Admissions and Records / Enrollment Management services, and force better use of technology and communications. Goals include full integration into the BANNER system (including inclusion of notification and Data Warehouse information) by January 2009 or shortly thereafter; faculty will process adds and drops and submit drops and grades online. Other goals are the development of online view books that speak to the needs of international students, allowing them to submit applications electronically; creating a web site (with online view books) i-studentadvisor.com; and improving digital imaging capabilities. Even increased use of e-mail and the telephone is envisioned. Record keeping and service will improve by optimizing technology, and students will have more hands-on responsibilities. Making better use of electronic communication and technology would help the situation described above( improved search engine and website would be easier for students to use and offer more services). The department would also like to become less reactive and more proactive regarding student issues such as residency or graduation requirements. Service could also improve if the Computing Help Desk (which is being moved further away right now) is in close proximity to this department. FACILITIES Security issues and a lack of meeting room space need to be resolved. Expanding technology is a future need as well. PERSONNEL No additional personnel will be needed from 2010 through 2020. SS - ADMISSIONS & RECORDS CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 2.00 1.00 3.00 Supervisors 1.00 1.00 Classified Staff (full-time) 14.00 3.00 17.00 Classified Staff (part-time) 0.48 0.48 Student Workers 25.00 25.00 Total 42.00 4.00 46.00 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 82  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: ASSESSMENT AND MATRICULATION Audrey Yamagata-Noji, Vice President James Ocampo, Director CURRENT SERVICES The Assessment Center presently provides the following services: Onsite Placement Testing (Paper/Pencil and Computerized) Mt. 91ֱ Placement Testing on High School Campuses Placement Testing for Special 91ֱs (Bridge, College Now, Legacy, Village Academy, Athletics, etc.) Career Assessment Services for Counseling Department Proctoring Services for Community Approximately 38,500 (approximately 14,500 unduplicated) service contacts with students are provided annually. On a daily basis, the Center also has 10 to 20 contacts with staff and 2 to 5 contacts with the public. Current wait times for service are as follows: up to 5 minutes for appointments; up to 10 minutes for a test session (once the student arrives); and up to 3 days for full test results. FACILITIES All student services are located within close proximity to each other which aids in the Assessment Centers ability to expedite essential services to students. Current facilities for the Assessment Center include a directors office, staff office/work area, 2 testing rooms, 1 individual student testing room, and a storage/file room. All are located in the Student Services Center. Current technology needs are equipment for scanning documents and resources to acquire testing software as needed (including licensing). PERSONNEL The Assessment Centers personnel currently includes 1 manager, 3 full-time classified staff, and 10 student workers. Additional staff needed now include 1 full-time classified staff member (to replace a retired test administration clerk), 2 (0.5) part-time classified (tester and technical assistance) staff, and 4 student workers. It is noted that personnel will need to be more technically oriented and trained, both now and in the future, to address changing technological needs. FUTURE PLANS As enrollment increases, the Assessment Center anticipates increased demand on staff to provide quality service and to receive more requests for participation in partnerships and/or special projects (e.g., Athletics, Bridge, etc.). To expedite the assessment and matriculation process for students and prospective students in the future, expanding recently implemented computerized testing services is planned. The Center also anticipates the need to provide on-line services and to participate as needed as new programs and projects are developed on campus. FACILITIES Future space needs call for one additional work space (in the Assessment Center) by 2015 and again by 2020. Now through 2020, technology will need to be upgraded on an on-going basis and testing software (and licensing) acquired as needed. PERSONNEL Projections for Assessment Center personnel include adding 1 supervisor, 1 part-time classified staff, and 2 student workers by 2010. The staff will need to grow by three positions by 2015 and again by 2020: 1 full-time classified staff, 1 part-time classified staff, and 1 student worker. SS - ASSESS. & MATRIC. CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 1.00 1.00 Supervisors 1.00 1.00 Classified Staff (full-time) 3.00 1.00 1.00 1.00 6.00 Classified Staff (part-time) 1.00 0.50 0.50 0.50 2.50 Student Workers 10.00 4.00 2.00 1.00 1.00 18.00 Total 14.00 6.00 3.50 2.50 2.50 28.50 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 83  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: BRIDGE PROGRAM Patricia Maestro, Counselor/Summer Bridge Coordinator Anabel Perez, Counselor/Learning Communities Coordinator Lyssette Trejo, 91ֱ Coordinator/Counselor CURRENT SERVICES The Bridge 91ֱ consists of several learning community programs: Summer Bridge 91ֱ, English Bridge and Math Bridge, and Pre-Nursing/Health Bridge. These programs offer linked classes that my including developmental English and math courses, counseling, career/life planning, study skills, leadership and orientation/introduction to college. ENROLLMENT Counseling and academic class sizes range from 25 to 30 students. Average lecture class size is 25 students. Approximately 1,000 students participate annually. Offerings include a Summer Bridge (basic skills for between 350 and 400 incoming students) and English Bridge/Math Bridge (for approximately 300 first-year students). Many other departments are interested in developing similar programs, but facilities and budget are the limiting factors. A lack of funding is impacting the Pre-Nursing/Health Bridge 91ֱ, and the fact that a Title V grant will end in 2010 will impact the English Bridge and General Education learning communities. FACILITIES Bridge 91ֱs are located in the Student Services Building and facilities include three counseling offices, an educational advisor cubicle, a computer lab accommodating 8 students, a front counter area, and a study area. The current space does not meeting current or future program needs, which include office space for adjunct faculty, peer advisor meeting areas, and a larger computer lab and study areas. The program competes for classroom space with other divisions and within the Counseling Department. Current classrooms are not Smart and have no projectors and screens, connection to the Internet, or mobile furniture and chairs. TEACHING METHODOLOGIES Teaching methodology used in learning communities is 60% lecture and 40% small group activities. Faculty develop linked assignments and meet regularly to discuss student issues related to student success. Bridge 91ֱ faculty provide yearly training for faculty interested in developing a learning community, monthly trainings for involved faculty and orientations for new learning community faculty. PERSONNEL Bridge 91ֱ personnel include a manager, 1 tenured faculty member, a full-time Title V grant-funded counselor/coordinator, a full-time professional expert, a part-time counselor, a full-time educational advisor, a part-time clerical specialist and 14 student workers. FUTURE PLANS Due to the success of learning communities, the College is looking to expand the program throughout the campus. To do this, more counselors will be needed, plus additional front counter staffing and facilities to accommodate additional service requests. A move toward finding sources of funding is being explored, and discussions about how to institutionalize the communities in the Title V grant will begin. ENROLLMENT The Bridge 91ֱ will continue to be impacted as student enrollments for the District continue to increase. FACILITIES Additional dedicated counseling classrooms, orientation space, workshop and student center space, counseling faculty offices, computer lab and meeting space will be needed through 2020. TEACHING METHODOLOGIES No changes in teaching methodologies are planned. PERSONNEL By 2010, a full-time counselor/coordinator, 2 full-time counselors, a full-time program specialist, a full-time clerical specialist and 6 student workers will be needed. By 2015, a part-time classified staff member, a student worker, a full-time faculty member and 2.5 part-time faculty MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 84 CHAPTER 3 - PROGRAMS AND SERVICES will be needed. By 2020, additional staff needed will include a full-time and a part-time classified staff, a student worker and a full-time faculty member. SS - BRIDGE CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 1.00 1.00 Supervisors 1.00 1.00 Classified Staff (full-time) 2.00 1.00 3.00 Classified Staff (part-time) 0.60 0.50 0.50 0.50 2.10 Student Workers 14.00 2.00 1.00 1.00 18.00 Total 17.60 3.50 2.50 2.50 25.10 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 85  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: CAREER AND TRANSFER SERVICES Audrey Yamagata-Noji, Vice President Tom Mauch, Dean of Counseling Heidi Lockhart, Director CURRENT SERVICES Career and Transfer Services is responsible for the Career Placement Services Office and the new Career and Transfer Center. Services include job postings, career-related workshops, individual resume and interview assistance, on-campus employer recruitment, university representative appointments, transfer-related workshops, career and transfer resources for student use, university tours, career and transfer listserv, mailings to new students, transfer advising, and more. Currently, the department handles 12,766 student contacts annually in the Career Placement Services Office. The Career and Transfer Center is too new to have totals available yet. There are occasional waits for service. The areas that the department would like to improve include increased staffing in the transfer area and adjustment of facilities to better serve and facilitate student traffic. FACILITIES The Career and Transfer Services office is currently located in the second floor of the Student Services Center. It is an open floor plan which has created problems. Hearing presentations is difficult due to noise, possible theft is an issue, and there are no private locations for university representatives and/or employers to meet with students. File cabinets located at the front counter are also needed. A (privatized) cubicle workspace for the Transfer Specialist (on the second floor in Bldg. 9B) is needed. Three additional cubicles are needed now (in the same office) for reps/employers/advisor/counselors. PERSONNEL Career and Transfer Services personnel currently includes 1 manager, 6 full-time classified staff, and 8 student workers. Additional personnel needed now are 1 full-time (career transfer resource) classified staff person, 2 part-time (academic advisor) classified staff members, 2 student workers, and 0.5 FTEF part-time (counselor) faculty. FUTURE PLANS To meet the needs of increased enrollment, the Career and Transfer Services department will need additional funding, staff, and space. These resources would allow the department to expand services such as holding larger events and/or accommodating more students per campus tour trips. The department would also like to further develop programs that target special populations such as former foster youth and other disadvantaged populations. The upcoming BANNER implementation will allow Career and Transfer Services to utilize channels and portals to communicate more specific information to interested transfer students and students interested in specific careers. Another service the department would like to offer is walk-in transfer advising/counseling. Funding is needed to start this service. FACILITIES By 2010, Career and Transfer Services will need resume software to be upgraded and improvements made to the jobs database. By 2015, an additional cubicle will be needed for an advisor/counselor in the current office and department computers will be due for replacement PERSONNEL By 2010, Career and Transfer Services will need a full-time and a part-time classified staff member. By 2015, a part-time classified staff member and a student worker in addition to a 0.5 FTEF part-time counselor will be needed. By 2020, an additional part-time classified staff member is needed. MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 86 CHAPTER 3 - PROGRAMS AND SERVICES SS - CAREER & TRANSFER CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 1.00 1.00 Supervisors Classified Staff (full-time) 6.00 1.00 1.00 8.00 Classified Staff (part-time) 1.00 0.50 0.50 0.50 2.50 Student Workers 8.00 2.00 1.00 11.00 Total 15.00 4.00 1.50 1.50 0.50 22.50 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 87  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: COUNSELING Audrey Yamagata-Noji, Vice President Raul Rodriguez, Dean (retired) Tom Mauch, Dean of Counseling Wanda Fulbright-Dennis, Chair Silver Calzada, Chair Elect CURRENT SERVICES Counseling includes Counseling/Advising and Counseling/Academic. Counseling/Advising offers the following services: Counseling Advising Area (which is responsible for orientations, advising careers, and a transfer center); Learning Communities 91ֱ (which offers Bridge and Upward Bound); and Early College High School 91ֱ (in collaboration with the Pomona Unified School District). All students, from first-time to matriculating and veterans to international students, are welcome. Service is provided to the following number of contacts annually: 28,000 students, 400 staff, and 3,000 from the general public. The current ratio of counselors to students is 1 to 1900. Appointments can now be made via ESARS, an electronic system; however, during peak times of the year, there can still be a wait for service. Counseling/Academic offers classes in career/life planning, study skills, leadership (a new class), and orientation/intro to college. The classes respond to transfer, occupational, and general interest needs of students. ENROLLMENT Counseling/Academic class sizes range from 30 to 35 students. Average lecture class size is 30 students. There are usually no waiting lists for classes. FACILITIES Counseling is located in the Student Services Bldg. 9B and current facilities include meeting rooms, conference area, and offices. However, the meeting rooms and conference area are non-designated, so availability is haphazard. Current needs are more designated office space for adjunct faculty members, meeting space (anywhere on campus), and a workshop area. There is also competition for classroom space, so three dedicated classrooms centrally located on campus are also needed now. These should be SMART classrooms and equipped with computers, classroom LCD projectors and screens, connections to Internet service, and mobile furniture and chairs as the classes require small group activities such as interviewing scenarios, etc. The Counseling Department has only one assignable classroom, and is in need of a minimum of three, as well as a large group meeting room for new student orientations. TEACHING METHODOLOGIES Teaching methodology used is (75%) lecture and (25%) small group activities. PERSONNEL Counseling personnel currently include 2 managers, 11 full-time and 1 part-time classified staff, 18 student workers, 22 full-time faculty and 11 part-time faculty (excludes reassigned time). Counseling/Academic personnel include: 0.26 FTEF faculty (two instructors) teaching Intro to College (back to back eight-week courses); 2.2 FTEF faculty (11 individuals) teaching College Success Strategies; 2.2 FTEF faculty (11 individuals) teaching Career/Life Planning; and 0.40 FTEF faculty teaching Leadership. FUTURE PLANS Increased enrollment will call for changes in both Counseling/Advising and Counseling/Academic. Factors affecting this anticipated growth include more developmental students, high school drop-outs, and those making career changes. More Educational Plans will be designed as enrollment grows, so that workload will increase. More counselors will be needed, plus additional front counter staffing to accommodate additional service requests. In future, a move toward more Learning Communities throughout the campus (such as ASPIRE) will be noted; Humanities and Music have expressed interest in becoming involved in the Bridge program and Counseling would like to add a GE Bridge. It is also anticipated that the Counseling department will increase the use of on-line counseling for a variety of areas (i.e., probation, orientations, etc.) and provide more services for Veterans. ENROLLMENT Counseling expects to grow at approximately the same rate as the District now through 2020. FACILITIES MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 88 CHAPTER 3 - PROGRAMS AND SERVICES The need for additional dedicated counseling classrooms, orientation space, and workshop areas will continue each year through 2020. TEACHING METHODOLOGIES Counseling/Academic anticipates no change in teaching methodologies in the future. PERSONNEL For Counseling overall, the following additional personnel will be needed by 2010: 1 manager, 2 full-time and 1 part-time classified staff, 3 student workers, 2 full-time faculty including 1 full-time Articulation counselor and 2.5 par-time faculty. By 2015, 3 additional full-time and 2 part-time classified staff, 5 student workers, 5 full-time faculty and 2.5 part-time faculty will be needed. Additional staff needed by 2020 will include 2 full-time and 1 part-time classified staff, 6 students workers, 3 full-time faculty and 2.5 part-time faculty. Additional faculty needed for Counseling/Academic classes will be as follows: for College Success Strategies, 0.4 FTEF more by 2010, 0.2 FTEF more by 2015, and 0.2 FTEF more by 2020; for Career/Life Planning, 0.2 FTEF more by 2010, 0.2 FTEF more by 2015, and 0.2 FTEF more by 2020; for Leadership. 0.2 FTEF more by 2010 and 0.2 FTEF more by 2020. Additional FTEF for Intro to College is to be determined. SS - COUNSELING TOP CODE 493013 Actual Actual Projected Projected Projected CREDIT ENROLLMENT 2005 2007 2010 2015 2020 91ֱ Enrollment 109.00 233.00 242.62 266.89 300.25 91ֱ WSCH 327.00 524.25 545.90 600.49 675.55 WSCH % Lecture 100.0% 100.0% 100.0% 100.0% 100.0% WSCH % Lab 0.0% 0.0% 0.0% 0.0% 0.0% WSCH % Other 0.0% 0.0% 0.0% 0.0% 0.0% WSCH Lecture 327.00 524.25 545.90 600.49 675.55 WSCH Lab 0.00 0.00 0.00 0.00 0.00 WSCH Other 0.00 0.00 0.00 0.00 0.00 Number of Sections 2 4 4 5 5 Average Number of Students per Section 55 58 61 53 60 SS - COUNSELING TOP CODE 220710 Actual Actual Projected Projected Projected CREDIT ENROLLMENT 2005 2007 2010 2015 2020 91ֱ Enrollment 0.00 59.00 62.05 68.25 76.78 91ֱ WSCH 0.00 189.83 199.63 219.59 247.04 WSCH % Lecture 0.0% 100.0% 100.0% 100.0% 100.0% WSCH % Lab 0.0% 0.0% 0.0% 0.0% 0.0% WSCH % Other 0.0% 0.0% 0.0% 0.0% 0.0% WSCH Lecture 0.00 189.83 199.63 219.59 247.04 WSCH Lab 0.00 0.00 0.00 0.00 0.00 WSCH Other 0.00 0.00 0.00 0.00 0.00 Number of Sections 0 2 2 2 3 Average Number of Students per Section 0 30 31 34 26 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 89  CHAPTER 3 - PROGRAMS AND SERVICES SS - COUNSELING TOP CODE 493010 Actual Actual Projected Projected Projected CREDIT ENROLLMENT 2005 2007 2010 2015 2020 91ֱ Enrollment 249.00 344.00 358.21 394.03 443.28 91ֱ WSCH 808.55 1076.30 1120.75 1232.83 1386.93 WSCH % Lecture 100.0% 100.0% 100.0% 100.0% 100.0% WSCH % Lab 0.0% 0.0% 0.0% 0.0% 0.0% WSCH % Other 0.0% 0.0% 0.0% 0.0% 0.0% WSCH Lecture 808.55 1076.30 1120.75 1232.83 1386.93 WSCH Lab 0.00 0.00 0.00 0.00 0.00 WSCH Other 0.00 0.00 0.00 0.00 0.00 Number of Sections 8 10 10 11 13 Average Number of Students per Section 31 34 36 36 34 SS - COUNSELING - TEACHING CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers Supervisors Classified Staff (full-time) Classified Staff (part-time) Student Workers Faculty (full-time) 0.00 0.00 Faculty (part-time) 2.86 0.36 0.54 3.76 Total FTEF 2.86 0.00 0.00 0.36 0.54 3.75 SS - COUNSELING - COUNSELORS CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 2.00 1.00 0.00 0.00 3.00 Supervisors 0.00 0.00 0.00 0.00 0.00 Classified Staff (full-time) 11.00 2.00 2.00 2.00 17.00 Classified Staff (part-time) 1.00 1.00 2.00 1.00 5.00 Student Workers 18.00 3.00 5.00 6.00 32.00 Faculty (full-time) 22.00 3.00 3.00 3.00 31.00 Faculty (part-time) 5.50 2.50 2.50 2.50 13.00 Total FTEF 27.50 0.00 5.50 5.50 5.50 44.00 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 90  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: DISABLED STUDENT PROGRAMS & SERVICES (DSPS) Carolyn Keys, Dean, Student Services Grace Hanson, Director CURRENT SERVICES Disabled Student 91ֱs & Services (DSPS) is both an instructional and a service department. It offers: Specialized counseling, advising, learning disability assessments, and progress monitoring for at-risk students On site visit by Department of Rehabilitation Counselor available monthly Classroom and testing accommodations (including providing scribes, notetakers, adaptive furniture, software/hardware, equipment for classes; proctors, readers, scribes, equipment and space for testing) High Tech Center with adaptive computer lab Sign language interpreting services Real Time Captioning and formatting of alternate media (print and captioning) Classroom instruction (credit and non-credit) On campus transportation (tram service Loans to students of books and equipment (laptops, talking calculators, tape recorders, etc.) Outreach and presentations to local high schools Consultation with general faculty in provision of curricular accommodations (such as distance learning) Professional development for faculty and staff The department has 23,165 student contacts annually. Each week, 25 to 40 staff and 5 to 10 public individuals are also assisted. Wait time varies depending on the time of the semester, but a two week wait for a student to see a DSPS Counselor is typical. Lack of space and staffing are factors, but the root cause is a lack of funding. ENROLLMENT Class sizes vary by program and needs. FACILITIES Current facilities include: an office area in Bldg. 9B, ideally located and with a combination of offices and cubicles, but itlacks privacy for student confidentiality a High Tech Center (lab) temporarily located in Bldg. 16D two classrooms (Bldg. 14-31 and Bldg. 17-7) which are being torn down a Testing Room in Bldg. 9B-Club Room, being remodeled two additional Testing Rooms temporarily in Bldg. 6-219 and Bldg. 16-5 Permanent space is needed for the department to operate effectively. Needed now are the relocation of the High Tech Center (lab), relocation of two Testing Rooms, and two classrooms in the LTC. The need to keep up with the latest in technology improvement is ongoing and highly important. TEACHING METHODOLOGIES Teaching methods vary by program and class. PERSONNEL Current personnel for DSPS includes 1 manager, 9 full-time classified staff, 75 part-time classified staff (permanent part-time and temporary part-time professional experts such as interpreters and real time captioners), 20 student workers, 6 FTEF full-time faculty, and 1.5 FTEF part-time faculty. Additional personnel needed now are 2 supervisors, 3 full-time and 5 part-time classified staff, 2 student workers, 2 FTEF full-time faculty, and 3 FTEF part-time faculty. The number of part-time classified staff varies as needed. Early each semester is peak time. FUTURE PLANS Increased enrollment will intensify the need for additional personnel. Some services are mandated and must be provided in a timely basis regardless of lack of funding or staffing (i.e., sign language interpreters, classroom accommodations, etc.). As those mandated services MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 91 CHAPTER 3 - PROGRAMS AND SERVICES continue to increase, improved services, new services or delivery systems are hindered because resources must be spent to provide mandated services. As an example, wait times to see counselors will continue to increase. Treatments including technological and medical advances for various severe disabilities will enable previously excluded individuals to attend the College. A larger proportion of returning veterans with disabilities will need DSPS assistance. The new philosophy for inclusion is universal design. As more faculty and staff learn and apply these strategies, some current costly services, such as notetakers and accommodating testing services, may no longer be needed. However, the net result is that the DSPS office will continue to exist by serving students who have more severe disabilities that cannot be mitigated by universal design strategies. ENROLLMENT On the whole, DSPS anticipates growing enrollment at the same rate as overall District enrollment each year through 2020. FACILITIES Future space needs will be met by the building of the new Library (contingent on the passage of the new Bond issue). Space in the existing LRC/Campus Center can then be used for the needs of DSPS students. Projected completion date is 2013. Technology for persons with disabilities continues to improve access and SMART classrooms are becoming smarter. This will result in an increased need to keep up with the latest technology. As technology improves, some in-person services diminish; however, students still need to be trained in the new technology and some services (like sign language interpreters) may never be replaced. As more courses and service delivery become more technology-oriented and remote (on-line), accessibility issues become more pronounced and challenging. Future program development includes a drop-in Study Center where students with disabilities can do homework and have access to on-demand re- teaching and counseling services from volunteer non-DSPS faculty and DSPS Counselors. TEACHING METHODOLOGIES Teaching methodologies will continue to vary by program and class. PERSONNEL By 2010, DSPS anticipates the following additions to personnel: 1 full-time classified staff, 5 part-time classified staff**, 6 student workers, 1 full-time faculty FTEF*, and 2 part-time faculty FTEF. By 2015, additional department staff needs will be: 1 manager, 1 supervisor, 1 full- time classified staff person, 8 part-time classified staff**, 30 student workers, 1 full-time faculty FTEF*, and 2 part-time faculty FTEF. By 2020, with the exception of the manager and supervisor positions, additional personnel needs will duplicate 2015s need. (* Excludes reassigned time, etc.) (** Includes permanent part-time and temporary part-time professional experts such as interpreters and Real Time Captioners) SS - DSPS CURRENT Additional Additional Additional Additional TOTAL PERSONNEL - COUNSELING 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 1.00 0.00 1.00 0.00 2.00 Supervisors 2.00 0.00 1.00 0.00 3.00 Classified Staff (full-time) 9.00 3.00 1.00 1.00 1.00 15.00 Classified Staff (part-time) 75.00 5.00 5.00 8.00 8.00 101.00 Student Workers 20.00 2.00 6.00 10.00 10.00 48.00 Faculty (full-time) 4.81 1.44 0.65 0.60 0.29 7.79 Faculty (part-time) 0.94 0.48 0.00 1.00 0.00 2.42 Total FTEF 5.75 2.92 0.65 1.60 0.29 10.21 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 92  CHAPTER 3 - PROGRAMS AND SERVICES SS - DSPS CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers Supervisors Classified Staff (full-time) Classified Staff (part-time) Student Workers Faculty (full-time) 1.29 0.40 1.29 Faculty (part-time) 1.15 0.20 0.10 0.20 0.31 1.76 Total FTEF 2.44 0.60 0.10 0.20 0.31 3.05 SS - DSPS TOP CODE 493030 Actual Actual Projected Projected Projected CREDIT ENROLLMENT 2005 2007 2010 2015 2020 91ֱ Enrollment 0.00 78.00 81.22 89.34 100.51 91ֱ WSCH 0.00 262.86 273.72 301.09 338.72 WSCH % Lecture 0.0% 0.0% 0.0% 0.0% 0.0% WSCH % Lab 0.0% 100.0% 100.0% 100.0% 100.0% WSCH % Other 0.0% 0.0% 0.0% 0.0% 0.0% WSCH Lecture 0.00 0.00 0.00 0.00 0.00 WSCH Lab 0.00 262.86 273.72 301.09 338.72 WSCH Other 0.00 0.00 0.00 0.00 0.00 Number of Sections 0 5 5 6 6 Average Number of Students per Section 0 16 16 15 17 SS - DSPS TOP CODE 493000 Actual Actual Projected Projected Projected CREDIT ENROLLMENT 2005 2007 2010 2015 2020 91ֱ Enrollment 475.00 328.00 341.55 375.70 422.66 91ֱ WSCH 1327.30 1182.34 1231.17 1354.29 1523.57 WSCH % Lecture 100.0% 100.0% 100.0% 100.0% 100.0% WSCH % Lab 0.0% 0.0% 0.0% 0.0% 0.0% WSCH % Other 0.0% 0.0% 0.0% 0.0% 0.0% WSCH Lecture 1327.30 1182.34 1231.17 1354.29 1523.57 WSCH Lab 0.00 0.00 0.00 0.00 0.00 WSCH Other 0.00 0.00 0.00 0.00 0.00 Number of Sections 21 15 16 17 19 Average Number of Students per Section 23 22 21 22 22 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 93  CHAPTER 3 - PROGRAMS AND SERVICES SS - DSPS TOP CODE 080900 Actual Actual Projected Projected Projected CREDIT ENROLLMENT 2005 2007 2010 2015 2020 91ֱ Enrollment 0.00 23.00 23.95 26.34 29.64 91ֱ WSCH 0.00 54.00 56.23 61.85 69.58 WSCH % Lecture 0.0% 100.0% 100.0% 100.0% 100.0% WSCH % Lab 0.0% 0.0% 0.0% 0.0% 0.0% WSCH % Other 0.0% 0.0% 0.0% 0.0% 0.0% WSCH Lecture 0.00 54.00 56.23 61.85 69.58 WSCH Lab 0.00 0.00 0.00 0.00 0.00 WSCH Other 0.00 0.00 0.00 0.00 0.00 Number of Sections 0 2 2 2 3 Average Number of Students per Section 0 12 12 13 10 SS - DSPS TOP CODE 493032 Actual Actual Projected Projected Projected CREDIT ENROLLMENT 2005 2007 2010 2015 2020 91ֱ Enrollment 0.00 13.00 13.54 14.89 16.75 91ֱ WSCH 0.00 43.81 45.62 50.18 56.45 WSCH % Lecture 0.0% 100.0% 100.0% 100.0% 100.0% WSCH % Lab 0.0% 0.0% 0.0% 0.0% 0.0% WSCH % Other 0.0% 0.0% 0.0% 0.0% 0.0% WSCH Lecture 0.00 43.81 45.62 50.18 56.45 WSCH Lab 0.00 0.00 0.00 0.00 0.00 WSCH Other 0.00 0.00 0.00 0.00 0.00 Number of Sections 0 1 1 1 1 Average Number of Students per Section 0 13 14 15 17 SS - DSPS TOP CODE 493070 Actual Actual Projected Projected Projected CREDIT ENROLLMENT 2005 2007 2010 2015 2020 91ֱ Enrollment 23.00 20.00 20.83 22.91 25.77 91ֱ WSCH 69.00 67.40 70.18 77.20 86.85 WSCH % Lecture 100.0% 100.0% 100.0% 100.0% 100.0% WSCH % Lab 0.0% 0.0% 0.0% 0.0% 0.0% WSCH % Other 0.0% 0.0% 0.0% 0.0% 0.0% WSCH Lecture 69.00 67.40 70.18 77.20 86.85 WSCH Lab 0.00 0.00 0.00 0.00 0.00 WSCH Other 0.00 0.00 0.00 0.00 0.00 Number of Sections 1 1 1 1 1 Average Number of Students per Section 23 20 21 23 26 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 94  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: EOPS, CARE & CalWORKs Audrey Yamagata-Noji, Vice President Carolyn Keys, Dean, Student Services Irene Herrera, Director Lorraine Williams, Manager CURRENT SERVICES This office directs the operations of the EOPS, CARE, and CalWORKS programs. Services provided to assist the student population with educational and/or financial disadvantages include advocacy services; educational planning; priority registration; referrals to Basic Skills Lab/GED/HS Diploma program; childcare and work/study; academic/personal counseling; educational planning; tutoring; support groups; textbooks/supply vouchers; grants, meal tickets, student outreach and recruitment; orientations and determining eligibility. Currently, 950 to 1000 students are served annually, which far exceeds the cap of approximately 800 students. CARE serves 130 and CalWORKs serves more than 400 students. New students applying for the program currently may wait two or three weeks to access the process. Students already in the program may wait an equal amount of time for an appointment. Funding, technology and space limitations are primary challenges. FACILITIES The EOPS, CARE and CalWORKs programs are well-located in the Student Services Center next to the DSPS/Assessment Center. There are six offices: three for full-time counselors, one for the EOPS Director, one for the CalWORKs manager and one shared by four part-time counselors. There are nine cubicles for staff and student workers. At present there is no room for expansion. Tutoring is held in the Learning Assistance Center in Building 6. PERSONNEL Current personnel for EOPS/CARE/CalWORKs include 2 managers, 8 full-time classified staff, 2 part-time classified staff, 31 students workers, 3 FTEF full-time faculty, and 1.5 FTEF part-time faculty. No additional staff is needed presently. The CalWORKS program needs at least one more clerical assistant to help the manager, case manager and educational advisor with the backlog of student requests. FUTURE PLANS The department is already overloaded and will need help to meet anticipated enrollment growth. This department has a good connection with Financial Aid, but that program is also impacted. Collaboration is underway with the County to get GEARS to verify TANF benefits. Areas that need and/or are undergoing improvement now include: student retention and the PASS 91ֱ (Student Success Initiative), a pilot project providing intensive tutoring, student tracking, counseling, required weekend workshops and mentoring. The hurdles are funding, staffing and space. More services could also be provided for disabled and/or mentally handicapped students. FACILITIES By 2010, at least two additional offices for counselors are needed. The offices should be located close to related services. Continued improvements to technology capabilities will be an on-going need between 2010 through 2020: technology (including BANNER) must be used in the future to expedite the registration, counseling, and educational processes. The current EOPS/CalWORKs data base systems are outdated and need to be revamped. Automation could improve food vouchers, educational plans, and book/supplies service systems (for example, a student now has to have a letter from EOPS to get books; automation could eliminate the time-consuming letter preparation process). PERSONNEL EOPS/CARE will need the following additional personnel by 2010: a supervisor, a full-time classified staff, a part-time classified staff, 2 student workers, 1 FTEF full-time faculty, and 0.5 FTEF part-time faculty. By 2015, an additional full-time classified staff, 0.5 part-time classified staff, 3 student workers, and 0.5 FTEF part-time faculty will need to join the staff. By 2020, 1 full-time classified staff, 0.5 parttime classified staff, 4 student workers, and 0.5 FTEF part-time faculty will need to be added. MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 95 CHAPTER 3 - PROGRAMS AND SERVICES SS - EOPS - CARE - CalWORKS CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 2.00 0.00 0.00 0.00 0.00 2.00 Supervisors 0.00 1.00 0.00 0.00 1.00 Classified Staff (full-time) 8.00 0.00 2.00 1.00 1.00 12.00 Classified Staff (part-time) 2.00 1.00 0.50 0.50 4.00 Student Workers 31.00 0.00 2.00 3.00 4.00 40.00 Faculty (full-time) 3.00 0.00 1.00 0.00 0.00 4.00 Faculty (part-time) 1.50 0.00 0.50 0.50 0.50 3.00 Total FTEF 4.50 0.00 1.50 0.50 0.50 7.00 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 96  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: FINANCIAL AID / SCHOLARSHIPS / VETERANS Audrey Yamagata-Noji, Vice President Susan Jones, Director CURRENT SERVICES Financial Aid provides an array of services and programs related to financial assistance. Federal programs offered include Federal Pell Grants, Federal Supplemental Opportunity Grants (FSEOG), Academic Competitive Grants (ACG), Federal Work Study, Federal Family Educational Loan 91ֱs and the U.S. Department of Educations Direct Loan 91ֱ. State financial aid programs include the Board of Governors Fee Waiver 91ֱ, California Student Aid Commissions Cal Grant 91ֱs, Chafee Grants, Americorps, Golden State ScholarShare, Child Development Grants, Real Estate scholarships, as well as other State grant/scholarship programs. Financial Aid also provides services to students such as financial aid advising, learning opportunities, one-on-one service to resolve issues, online completion and submission of financial aid forms, educational advising, academic planning, entrance loan counseling workshops and exit loan counseling workshops. Financial Aid is also responsible for the administration of community/private donor scholarships, Foundation scholarships, State and national scholarships by nomination, tuition deferral plans, and emergency book loans. The Scholarship 91ֱ also provides research and application assistance, personal essay advisement and workshops and presentations. Veterans programs and services assist students with accepting and processing necessary documents for military service connected benefits for eligible veterans and their dependents. Furthermore, the Financial Aid Office is responsible for the coordination of all student resources, such as EOPS/CARE grants, vocational rehabilitation, CalWORKs and other student resources available to help cover educational costs. Federal and State student eligibility regulations require the Financial Aid Office to monitor academic progress of students receiving financial aid. Approximately 85,000 student contacts are made annually. The Department also receives more than 50 requests each year to conduct workshops in English and Spanish that result in countless contacts with high schools and families. On-campus wait time for services is approximately 10 to 15 minutes, but new technology providing self-service functionalities will less wait times. One goal of the Department is to become completely paperless. Current unmet service needs include expanded facilities and services for Veterans. State vocational counseling for Veterans is conducted on campus now; expanded space would allow for additional services such as housing, health services and employment information, and a common meeting area. FACILITIES The renovated facilities in the Student Services building allows for more efficient operations. Facilities include an office for the Director, an office for Scholarships with access to student computers for online activities, designated space for two educational advisors (who assist students with educational plans), designated space for financial aid specialist (who review applications, verify data, and meet with students), designated space for two systems specialists, space with computer access for Veterans to apply for VA benefits online, a work space with telephones away from the counter area, four cubical workstations, an imaging room with three imaging systems, and storage space within the department. PERSONNEL Financial Aid personnel currently include 2 managers, 18 full-time classified staff, 2 part-time short-term staff, and 8 student workers. A fulltime supervisor for Veterans and Scholarships is planned for the near future. FUTURE PLANS Financial Aid serves multi-generations, so providing a variety of delivery methods that appeal to differing populations will be important as enrollment increases. Offering more self-service functions is anticipated, but will require instruction to students and staff. More staff training will also be required to update them on new programs on campus. Hardware upgrades and technology infrastructure must be improved throughout the campus, in the Student Services building (remove dated wiring, etc.), and within Financial Aid (become wireless, etc.). To continue a timely and comprehensive delivery of service, staff will need to increase in number. For example, the Scholarship area is growing, but many available outside scholarships remain untapped. The current coordinator is excellent, but additional resources are needed so a strategic campaign to market scholarships could begin. FACILITIES Lack of storage and noise levels in the department may become issues in the future. Keeping current with technology will be a priority need for the department. Financial Aid would like to have monitors to view documents, computers will need to be continually updated, and a standard mode is needed to set up web pages. New messaging and best delivery systems will need to be explored. Dedicated MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 97 CHAPTER 3 - PROGRAMS AND SERVICES classroom space for Loan Entrance and Exit interviews, financial aid workshops, and Satisfactory Academic Progress workshops is needed. Facilities for outreach events (including the annual scholarship/awards ceremony) are also needed; in 2007 the annual Cash for College event brought 900 students and families to campus. PERSONNEL The current staff makes good use of technology. Future employees will need to be equally technology savvy. All employees will also need to participate in on-going training as new systems come along and are integrated into the department operations. By 2010, 1 manager, 3 full-time and 2 part-time classified staff will need to be added. By 2015, the department will need to grow by 1 manager, 1 supervisor, 5 full-time and 2 part-time classified staff, and 0 student workers. By 2020, needed additions to personnel will be 1 supervisor, 2 full-time and 2 part-time classified staff, and 5 student workers. SS - FINANCIAL AID CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 2.00 1.00 1.00 0.00 4.00 Supervisors 1.00 1.00 1.00 3.00 Classified Staff (full-time) 18.00 3.00 3.00 5.00 2.00 31.00 Classified Staff (part-time) 2.00 1.00 2.00 2.00 2.00 9.00 Student Workers 8.00 5.00 10.00 5.00 28.00 Total 30.00 10.00 6.00 19.00 10.00 75.00 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 98  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: HEALTH SERVICES Audrey Yamagata-Noji, Vice President Carolyn Keys, Dean, Student Services Sandy Samples, RN Director CURRENT SERVICES Health Services provides a variety of clinical and education services to support the health and well-being of the student population and staff. Service is provided to an average of 75 students per day. Approximately 800 staff members receive service annually. Appointment wait time is typically one week. Health Services staff participate in campus-wide programs, including Safety Committee, Bloodborne Pathogen Plan, AED program, Emergency Preparedness Task Force, Alcohol and Other Drug Committee), AB 1088 Task Force, Crisis Response Team and Case Conference Committee. Health Service programs include: Clinical Services: routine medical and nursing evaluations, first aid and urgent care, campus-wide emergency response, physical exams for all campus programs, immunizations, tuberculosis testing for employees, and laboratory services. Mental Health Services: crisis intervention, on-going therapy, education/outreach, and community liaison services. Education/Outreach: monthly events, campus-wide displays/bulletin boards, quarterly newsletter, and faculty outreach. Support Services: insurance claims, accident reports, management of medical records, and daily office/appointment management. Chiropractic Services: provided by a supervising chiropractor and four interns (in partnership with a chiropractic school). FACILITIES The Health Center is located in Bldg. 67B on the extreme east side of campus, which limits accessibility to those on the west side of campus. PERSONNEL Health Services personnel currently include 1 manager, 4 full-time classified staff (2 RNs, 1 mental health professional, and 1 Nurse Practitioner), and 5 part-time classified staff (4 at 80% and 1 at 50%). Schedules for full-time classified staff are completely full; additional personnel needed now are 1 supervisor (an Associate or Assistant with R.N. credentials at least) and 1 full-time (Health Ed/Outreach) classified staff person. FUTURE PLANS The current program could add more services now in the areas of health education and vision and dental services if there were additional funds and space. There will be an increase in services requested as enrollment grows, especially in the areas of mental health, medical and chiropractic services. Establishing a satellite center in the future also needs to be considered to make services accessible to students on the west side of campus. FACILITIES Health Service space was doubled three years ago and is fully utilized now. There is potential to add a satellite (or mobile) location as soon as funding is available to make the project viable. It should be at least 3,000 sq. ft. and the preferred location is in the center or west side of campus. This new facility would also need duplication (on a smaller scale) of equipment, technology, supplies, and staff currently in place. PERSONNEL Future personnel needs for Health Services are based on the addition of a satellite location. As such, 2 full-time and 2 part-time classified staff will be needed by 2010, followed by 2 more full-time classified staff by 2015. SS - HEALTH SERVICES CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 1.00 1.00 Supervisors 1.00 1.00 Classified Staff (full-time) 4.00 1.00 2.00 2.00 9.00 Classified Staff (part-time) 5.00 2.00 7.00 Student Workers 0.00 Total 10.00 2.00 4.00 2.00 18.00 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 99  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: HIGH SCHOOL OUTREACH Audrey Yamagata-Noji, Vice President Tom Mauch, Dean of Counseling CURRENT SERVICES High School Outreach has six Outreach Specialist representatives who visit 48 high schools to inform and recruit students to. The team also cooperates and collaborates with Financial Aid and counselors and other Student Services units. Currently, outreach is provided to 5,500 to 6,000 high school students annually. One area the specialists would like to improve is follow-up on recruited students. FACILITIES The renovated space in the Student Services Center is wholly insufficient. Not only does it not serve current needs of staff, no growth potential was considered when the space was remodeled. Two enclosed offices exist in another part of the building, out of the line of interaction/sight of the rest of the staff. The part-time clerical specialists work station is housed within Admissions and Records. Storage is insufficient. PERSONNEL High School Outreach program personnel currently include a classified coordinator who reports to the Associate Dean, 5 full-time classified staff, 2 part-time classified staff, and 1 student worker. A manager, 2 additional full-time classified staff and 0.5 part-time classified staff are needed now. FUTURE PLANS High School Outreach would like to provide service to more students, connecting them with new student matriculation orientations. Discussions are being held on how best to accomplish this. FACILITIES The High School Outreach program would like to use traveling lab technology in the future and/or set up a kiosk at the high schools. PERSONNEL The High School Outreach program will need 2 additional full-time classified staff members and an additional student worker by 2010; additional student workers will be needed in 2015 and 2020. SS - HIGH SCHOOL OUTREACH CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 1.00 1.00 Supervisors Classified Staff (full-time) 6.00 2.00 2.00 10.00 Classified Staff (part-time) 1.00 0.50 1.50 Student Workers 1.00 1.00 1.00 1.00 4.00 Total 8.00 3.50 3.00 1.00 1.00 16.50 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 100  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: INTERNATIONAL STUDENT PROGRAMS Audrey Yamagata-Noji, Vice President CURRENT SERVICES International students are currently served by a counselor and a small staff to assist with admissions and processing services. There had been no budget for services until this year, but the District has made increasing the number of international students a priority. Director of International Student 91ֱs is a newly created position and is as yet unfilled. There are presently 600+ international students provided services annually by this program. There are some waiting times for service. FACILITIES The program is currently located in the Student Services Center. The counselor serving international students is located in Counseling and admissions support staff are located in Admissions and Records. Updated technology that provides a means to take a language placement exam electronically is needed now to expedite registration. PERSONNEL Recruitment is underway for a Director of International Student 91ֱs. Current program personnel include 3 full-time classified staff and 1 FTEF full-time faculty who is a counselor. FUTURE PLANS Enrollment is not anticipated to grow at the same rate as the District. The program goal is to improve processes and support for international students. The focus areas for a newly hired Director of International Student 91ֱs will be more research on student success rates and more attention to recruitment. Development of a Foreign Language Institute and/or English Language Institute is also a possibility. FACILITIES Future space needs will be met by the building of the new Library. Space in the existing LRC/Campus Center can then be used for the needs of international students. Projected completion date is 2013. The envisioned space layout is like that of the Career Center, but for international students. Technology updates for language exam software will be needed again by 2010. PERSONNEL Projections for International Student 91ֱs personnel include adding 3 part-time classified staff (2 educational advisors and a 0.50 clerical person) by 2015. SS - INT. STUDENT PROGRAMS CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 1.00 1.00 Supervisors 0.00 Classified Staff (full-time) 0.00 Classified Staff (part-time) 3.00 3.00 6.00 Student Workers 0.00 Faculty (full-time) 1.00 1.00 Faculty (part-time) 0.00 Total FTEF 1.00 1.00 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 101  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: STUDENT LIFE Audrey Yamagata-Noji, Vice President Carolyn Keys, Dean, Student Services Dyrell Foster, Director CURRENT SERVICES Student Life provides Leadership Development through a variety of programs: the LEAD program, advisement to Student Government and Student Clubs (ICC), award recognition programs, student events/activities, and a one section/one credit Leadership Class (LEAD 55). In addition, the department is responsible for student conduct and discipline issues, student complaints/grievances, lost and found, and the Student Center (which includes a housing referral program). Currently, Student Life has 100 student service contacts daily; 15 with staff; and 20 with the public. Service is provided with no waiting period, except when scheduling a meeting with the Director regarding student conduct, discipline, or a complaint. The wait time then can be up to two days. FACILITIES Current facilities are sufficient and include a student lounge and student game room (both in Bldg. 9C - Lounge); student stage (Bldg. 9C - Stage); front counter (Bldg. 9C - Room 1); meeting room (Bldg. 9C - Room 5); storage space (Bldg. 9C - Basement); and a kitchen and grill. PERSONNEL Currently Student Life personnel includes 1 manager, 5 full-time classified staff, and 2 student workers. Two additional student workers are needed now. FUTURE PLANS As enrollment grows, the demand for involvement and leadership opportunities will increase. The facilities as they are today (particularly in the Student Life Center) will not be able to meet student and campus needs. More space is needed. Student Life is also giving serious consideration to initiating an intramural sports program. FACILITIES By 2010, Student Services will need an office, preferably in Bldg. 9C - Room 1. By 2015, significant facility upgrades are needed: additional space in the student lounge, an open computer lab, a new or larger kitchen and grill, and additional storage space. The new space will also need computers, software, projection system, and sound equipment. The bond measure passage will provide needed additional student game room and student storage by 2015. PERSONNEL By 2010, Student Services will need the following additional personnel: 1 supervisor, 1 full-time and 1 part-time classified staff, and 2 student workers. By 2015, part-time classified staff will need to be increased by 1 person. By 2020, another 2 student workers will be needed. SS - STUDENT LIFE CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 1.00 1.00 Supervisors 1.00 1.00 Classified Staff (full-time) 5.00 1.00 6.00 Classified Staff (part-time) 1.00 1.00 2.00 Student Workers 2.00 2.00 2.00 2.00 8.00 Total 8.00 2.00 5.00 1.00 2.00 18.00 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 102  CHAPTER 3 - PROGRAMS AND SERVICES STUDENT SERVICES: UPWARD BOUND Audrey Yamagata-Noji, Vice President Carolyn Keys, Dean, Student Services Tom Mauch, Associate Dean, Counseling Juan Carlos Astorga, Director, Upward Bound CURRENT SERVICES Upward Bound is a federally funded program through the Department of Education. The program is in its second grant cycle (2007-2011). In the summer, 60 students in grades 8-12 from two local high schools participate in a 4- week residential program. During the academic year, the program continues with after-school tutoring three days a week, counseling and educational field trips. The goal is for each 60 student cohort to achieve 100% college matriculation. There are currently no waiting lists. FACILITIES Upward Bound currently has 2.5 cubicles in Bldg. 16B. It is very confined. However, the program will soon move within close proximity to the counseling office (in Bldg. 9D) which will be an excellent location. 91ֱ technology needs are 60 laptop computers (every year) - one for each of the incoming Upward Bound students. PERSONNEL Current personnel for Upward Bound includes a manager, a full-time classified staff (educational advisor), a part-time staff member, and 6 student workers. Adding a 0.5 permanent part-time classified staff member is planned. FUTURE PLANS The Upward Bound program goal is to increase the number of high schools participating to the point of doubling the cohort (adding 60 more students) within two years. The next grant proposal will focus on this goal. E-profiles will be used in the future for the purpose of exposing student bios to prospective colleges and available scholarship opportunities. FACILITIES The remodel and redesign in Bldg. 9D will include 3 office spaces for Upward Bound. By 2010, space needs also include a workroom and one classroom (for Saturday Academics). Sixty laptop computers for incoming Upward Bound students will be needed each year now through 2020. PERSONNEL Upward Bound will need the following additional personnel by 2010: 1supervisor, 4 full-time classified staff, 0.5 part-time classified staff, and 4 student workers. It is not anticipated that any additional personnel will be added in 2015 through 2020. SS - UPWARD BOUND CURRENT Additional Additional Additional Additional TOTAL PERSONNEL 2007-08 NOW by 2010 by 2015 by 2020 as of 2020 Managers 1.00 1.00 Supervisors Classified Staff (full-time) 1.00 4.00 5.00 Classified Staff (part-time) 0.50 0.50 1.00 Student Workers 6.00 4.00 10.00 Total 8.00 0.50 8.50 17.00 MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 103  CHAPTER 3 - PROGRAMS AND SERVICES SERVICES: SUMMARY OF SPACE NEEDS PRESIDENTS OFFICE The Foundation will need additional office space after 2010. New offices planned for Marketing & Communications will be sufficient until 2020. HUMAN RESOURCES Current remodeling will be adequate for five years, but not sufficient for anticipated growth through 2020. ADMINISTRATIVE SERVICES The Administrative Services Office needs a remodel by 2015 including additional space for IT and Auxiliary Services. By 2015 Auxiliary Services needs another Convenience Store on the South side of campus. By 2010 Facilities Planning & Management needs additional work spaces, a 2000+ sq. ft. plan room and equipment storage in Bldg. 47 as well as a grounds workroom on the West Campus; another grounds workroom is needed by 2015 on East Campus. After the remodel, Fiscal Services will need additional storage space. Information Technology needs a large conference room, workrooms and offices throughout Central Campus; there is a need for centrally located storage space as well. Public Safety needs additional space and a new communications center in Bldg. 4 . Planned remodeling of Bldg. 4 does not include growth space for Mail Facilities, Purchasing or Switchboard, which will be needed by 2010. Safety, Health Benefits & Risk Management needs a training room and an Emergency Operation Center. Technical Services needs a staging area for projector installation work is needed now in the Tech Services facilities, and by 2010, the theatre area will need an expanded box office space, office space in the Tech Services area and two new facilities at the west end of campus: an assembly area and a convention-type flex space. STUDENT SERVICES The Vice Presidents office needs two additional enclosed offices, storage space, a large meeting room for orientations, workshops and meetings, two additional assignable classrooms, open seating and study areas for students and self-service areas for students. Admissions and Records/Enrollment Management needs a small conference area. Assessment and Matriculation needs an additional work space in the Assessment Center by 2015 and again by 2020. The Bridge 91ֱ needs office space, meeting areas, a larger computer lab and study areas, additional dedicated counseling classrooms, orientation space, workshop and student center space, and faculty offices. Career and Transfer Services needs additional office cubicles. Counseling needs more office space, meeting space, workshop areas, three classroom spaces, and a large group meeting room. DSPS needs permanent space, likely to be found in the new Library. The EOPS, CARE and CalWORKs programs have no room for expansion; by 2010, at least two additional offices are needed. Financial Aid needs dedicated classroom space and facilities for outreach events. The Health Center needs a satellite (or mobile) location in the center or on the west side of campus. MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 104 CHAPTER 3 - PROGRAMS AND SERVICES High School Outreach needs additional work space and storage International Student 91ֱs needs space planned for in the new Library by 2013. Future space needs will be met by the building of the new Library. By 2010, Student Life will need an office, and by 2015 additional space in the student lounge, an open computer lab, a new or larger kitchen and grill, and additional storage space is needed. By 2010, Upward Bound will need a workroom and a classroom MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 105 CHAPTER 3 - PROGRAMS AND SERVICES MT. SAN ANTONIO COMMUNITY COLLEGE DISTRICT EDUCATIONAL MASTER PLAN - Page 106 *L  ? 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