ࡱ> DFC` xbjbjss ;& vn n n 8  ,A(2 j j j '''''''$s)h+p'wb f ww' h'w  'w'$% nr*;n |<%'(0A(R%K,(K,,%K,%j v T4Dxj j j ''dj j j A(wwwwj j  Mount San Antonio College Department/Unit: ESL Administrative Support Contact: Marchelle Nairne-Proulx Recorded by SLOs Team Coordinator: Jemma Blake Judd ______________________ Administrative Unit Objectives (AUOs) Assessment Model: The purpose of this assessment process is to improve the units service. Mission & GoalsIntended Objectives Means of Assessment and Criteria for SuccessSummary of Data Collected 4-24-06Use of Results  The ESL Department helps limited English speakers gain the English language and cultural skills needed to achieve their goals, including community involvement, career advancement, and higher education. ESL Administrative & Technical Support Unit supports the department mission by providing resources, processes, and training needed to maintain quality standards and by acting as a communication link with the Mt. 91ֱ campus and greater community.The ESL Administrative Support Team will decrease time spent in processing timesheets to campus offices. The ESL Administrative Support Team will decrease time spent in processing requisitions to campus offices.1) Admin clerks will log the number of personnel hours at the end of each job. The ESL Director (Donna) will evaluate logs on a monthly basis to determine the average number of personnel hours per month required. The initial goal is to reduce personnel hours by 20% by Spring 06. Currently it takes an average of 10 hours per set of timesheets (tutor and faculty). 2) Admin clerks will log the number of personnel hours needed for processing requisitions. The ESL Director (Donna) will evaluate logs on a monthly basis to determine the average number of personnel hours. The initial goal is to reduce personnel hours by 20% by Spring 06. Currently it takes an average of 10 minutes per requisition.1) Personnel hours averaged 10 hours per batch of faculty or tutor timesheets. Following the streamlined procedures, personnel time per batch of tutor timesheets was reduced to 6 hours, a reduction of 40%. Faculty timesheet processing was reduced to 9 hours, a reduction of 9%. 2) Personnel time for keying each requisition was reduced from 10 minutes to 2 minutes per requisition, or 80%.1) and 2) Streamlined procedures are being retained by clerical staff. Options for paying adjunct, noncredit faculty on a prorated, LHE-based formula rather than hourly are under investigation and discussion with the Faculty Association. Options under discussion would eliminate hourly faculty timesheets. Because remaining procedures are based on paper-heavy systems, and the new Enterprise System at Mt. 91ֱ will dramatically reduce procedures campus-wide, further systematic evaluation of ESL procedures will be postponed until the new system is implemented at Mt. 91ֱ estimated mid 2007-08.     Institutional Effectiveness Associates, Dr. James Nichols and Dr. Karen Nichols, et al. Oct 04 $*Fkl 7 8 9 ? 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